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The Payment On Hold / grounds
why a payment stops

The five grounds on which a payment is stopped

A stop records a deciding ground, and the ground matters because each one adds a different number of days and cites a different clause. This page lists the five, in the order they decide the 380 sampled stops, with the share and the mean delay each owns.

Desk spec
stopped
380
document gap
148
source of funds
96
rail or name
61
alleged breach
49
unsettled
26
the stateWhat the request is doing. Of 1,800 sampled requests, 1,421 were paid without ever stopping, 380 were held at least once, 260 of those were released and 120 were closed without payment.
the groundThe recorded reason a payment stopped. Across the 380 stops: a document gap 148, a source-of-funds query 96, a rail or name mismatch 61, an alleged term breach 49 and a dependency not settled 26.
the retentionThe one outcome that costs money permanently. Of 742,500.00 requested, 693,412.50 was paid, 41,147.30 returned to balances and 7,940.20 retained, at a mean 214.60 per reclaimed request.
Direct answer

A stopped payout records one deciding ground. Across 380 sampled stops: a document gap stopped 148 and added 4.2 days on average, a source-of-funds query 96 and 11.6 days, a rail or name mismatch 61 and 6.8 days, an alleged term breach 49 and 22.4 days, and an unsettled dependency 26 and 2.1 days.

The five grounds, side by side

380 stops by deciding ground
groundstopssharemean daysclause usually cited
a document gap14838.9%4.2the verification clause
a source-of-funds query9625.3%11.6the verification clause
a rail or name mismatch6116.1%6.8the payment-name clause
an alleged term breach4912.9%22.4the bonus clause
a dependency not settled266.8%2.1the settlement clause
all stops380100.0%8.7weighted mean

The two ends of that table are the ones worth remembering. A dependency not settled - a bet still in play, a deposit not cleared - resolves itself in about two days and asks nothing of the player. An alleged term breach takes more than ten times as long and is the ground that ends in retention most often, because it is the only one of the five that questions the player rather than a document.

the weighted mean, from the ground counts (148 x 4.2) + (96 x 11.6) + (61 x 6.8) + (49 x 22.4) + (26 x 2.1) = 621.6 + 1,113.6 + 414.8 + 1,097.6 + 54.6 = 3,302.2 days, across 380 stops = 8.7 days mean per stop

One stop, one deciding ground

A stop can be explained by more than one thing at once - a document gap often arrives beside a source-of-funds query - so the sample records the ground that decided the stop rather than every ground that was mentioned. That is why the five figures sum to exactly 380 and not to more. Without that rule the table would double-count and the mean delay would be meaningless.

What each ground is not

A document gap is not an accusation; it is an unreadable or missing item. A source-of-funds query is not a document gap with a longer name: it asks where the money came from rather than who you are, and it is the ground that most often needs a third party such as an employer or a bank to answer. A rail or name mismatch is not a refusal to pay a named person; it is a payment that cannot travel to the destination requested. An alleged breach is not a proven one. And an unsettled dependency is not a stop the operator chose at all.

Matching the ground to the message you were sent
  • If the operator asks for a document, the ground is a document gap and the clock is short.
  • If the operator asks where money came from, the ground is a source-of-funds query and the clock is two to three times longer.
  • If the operator asks you to change the destination, the ground is a rail or name mismatch, not a refusal.
  • If the message quotes a bonus or abuse clause, treat it as an alleged breach and expect the longest clock.
  • If the operator says a bet or deposit is still open, the stop will clear itself and needs nothing from you.
The clockthe days each ground adds, and the tail beyond the meanWhat the operator asks forthe items that close a document gap, and how many are asked forWho decidesthe automated rule, the analyst and the compliance reviewWhat is keptthe ground that ends in retention most often