The items that close a stop
A hold ends when the operator has what it asked for. This page lists the items most often requested, how many items a released request needed, and the small number of stops that closed with nothing supplied at all.
- released
- 260
- mean items
- 1.8
- one item
- 118
- closed by item
- 244
- closed by clock
- 16
- four or more
- 15
A released payout needed a mean 1.8 items. Of 260 released requests, 118 needed one item, 83 needed two, 44 needed three and 15 needed four or more, and 244 of the 260 were closed by the player supplying something while 16 closed because the clock ran out.
The items, by how often they were asked for
| item | times asked | what it satisfies |
|---|---|---|
| a photo identity document | 122 | the name on the account |
| a proof of address | 96 | where the holder lives |
| a source-of-funds document | 88 | where the money came from |
| a bank statement | 74 | the destination the payment will travel to |
| a liveness or selfie check | 61 | that the document and the person agree |
| a written explanation | 39 | an alleged breach, in the holder own words |
The counts exceed 260 because a request can need more than one item; the mean is 1.8, so the table is best read as a set of frequencies rather than a split of the 260.
Everything is not evidence
An item closes a stop only if the operator reads it as answering the question that was asked. In the sample 118 requests released after one item and 15 needed four or more, which is a five-fold spread on a single nominal step. The practical consequence is that a resubmission costs time even when it is not a new question: what restarts is the reading, not the asking.
Sixteen stops closed with nothing supplied
Of the 260 released requests, 16 closed without the player providing anything. That number matters because it shows that a hold is not always a demand: a dependency settled itself, a document already in the operator file was matched, or the clock on an unanswered query expired and the request was paid anyway. Those 16 are the sample evidence that a hold carries no presumption that the money will not come.
- Supply exactly what was asked for, because an unrelated document restarts the reading time.
- Read the deadline attached to the request, because 16 of 260 stops closed on the clock rather than on an item.
- Keep one set of documents current, because the same items are asked for across grounds: identity 122 times, address 96.
- Answer the source-of-funds question with a document that names the money, not a general statement.
- If a written explanation is asked for, answer the specific allegation rather than restating the account history.